Terms of Service

1. Who we are

Umrachi (umrachi.com) is operated by [COMPANY LEGAL NAME], [REGISTERED ADDRESS] (“Umrachi”, “we”, “us”). By using Umrachi you accept these terms and our Privacy Policy. If you do not accept them, please do not use the service.

If you book for other people, such as members of your family, you confirm that they have agreed to you doing so and to these terms.

2. What Umrachi is, and what it is not

Umrachi lists Umrah packages from licensed travel agencies that we have checked before they can publish. When you book, your contract for the trip is with the agency. The agency is solely responsible for the travel services: flights or road transport, hotels, meals, visas and every arrangement in Saudi Arabia, which it makes through the official Saudi channels.

Umrachi is not a travel agency. We do not operate trips, issue visas or guarantee that a visa will be granted or that you will be allowed to enter Saudi Arabia. Those decisions belong to the Saudi authorities.

3. Your phone number and account

You can book without an account. We verify your mobile number with a one-time code sent by WhatsApp or SMS. You can also create an account with your phone number or your email address.

Keep your codes and password private; activity on your account or verified number is treated as yours. Give accurate information. You must be at least 18 years old to make a booking.

4. Prices

Prices are set in US dollars. Before you reserve you see the total for your whole party and what the package includes and excludes. Any Iraqi dinar amount is an estimate for convenience; if you pay in dinars, the agency confirms the amount when you pay.

Umrachi charges you no booking fee. Agencies pay Umrachi a fee, which is never added to your price.

5. Reserving and holding seats

When you reserve, the seats are held for you for a limited time — 72 hours unless your booking shows a different deadline. The agency will contact you to arrange payment.

If the full price is not paid before the hold ends, the seats are released and the reservation lapses. Nothing is owed for a lapsed reservation.

6. Paying

Today you pay the full price in cash at the agency’s office. Your booking is confirmed and your seats are secured only once the agency has recorded the full payment.

For every payment the agency gives you its own paper receipt, we send you a confirmation by email or SMS, and the payment appears on your booking online. If a payment you made is not shown there, contact the agency or us straight away.

Online card payment may be offered later. If it is, you may be able to pay in full or pay a deposit online and the rest in cash at the agency before departure. Card details are handled by the payment provider and never stored by Umrachi.

7. Travellers and documents

Give accurate names, dates of birth and passport details for every traveller. The agency uses them to prepare the group list and apply for visas. You are responsible for valid passports and for meeting Saudi entry, health and travel requirements.

8. Cancellations and changes

To cancel or change a booking, contact the agency. Its cancellation and refund terms apply, as stated on the package page or confirmed to you in writing before you pay.

If the agency cancels a departure or cannot provide what you booked, you are entitled to a refund of what you paid for the services not provided, in addition to any rights you have by law.

9. Refunds

Refunds are approved through Umrachi. A cash refund is paid back to you in person by the agency. Once the agency confirms on Umrachi that it has handed the money back, we let you know. If a refund is delayed, our team follows up with the agency.

10. Problems and disputes

If something goes wrong, contact the agency first. If it is not resolved, open a dispute from your booking or contact us. We review it with you and the agency and may decide an outcome on the platform, including a full or partial refund paid by the agency. This does not limit your legal rights, including your right to go to court.

11. Reviews

Only the person who made a booking can review it, once, after the trip is completed. Reviews must be honest and lawful and must not include other people’s personal details or abusive content. We check reviews before publishing them and may decline one that breaks these rules. The agency may reply publicly.

By posting a review you allow Umrachi to show it on the package and agency pages.

12. Fair use

You must not:

• make bookings you do not intend to keep, or book in someone else’s name without their agreement;
• use a phone number or email address that is not yours;
• copy the site’s content in bulk, probe it for weaknesses or disrupt it;
• use Umrachi to break the law or to mislead anyone.

13. Messages we send

We send verification codes and booking messages. Where you have given an email address we use email; we send SMS or WhatsApp messages only for codes and essential booking updates.

14. Our responsibility

We take reasonable care to run Umrachi well and to admit only licensed agencies, but we provide the platform as it is and cannot promise it will always be available or error-free. We are not responsible for the travel services, or for what an agency does or fails to do.

As far as the law allows, our liability to you is limited to direct loss caused by our own fault. Nothing in these terms excludes liability that cannot be excluded by law.

15. Suspending access

We may suspend or close an account, or cancel a reservation that has not been paid, if it is used to break these terms, to commit fraud or to harm others.

16. Changes to these terms

We may update these terms. The new version is published here with its date, and we tell account holders about important changes. A booking keeps the terms in force when it was made.

17. Law and contact

These terms are governed by the laws of the Republic of Iraq. Disputes go to the competent courts of [Erbil / Baghdad — to be confirmed]. If the language versions differ, the [PREVAILING LANGUAGE] version applies.

Questions: support@umrachi.com, or write to [COMPANY LEGAL NAME], [REGISTERED ADDRESS].